Effective Date: March 7, 2026 · Last Updated: March 7, 2026
These Terms of Service ("Terms") govern your access to and use of the Journey Works AI platform and services (the "Service") provided by Journey Works AI ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.
By creating an account or using the Service, you represent that you are at least 18 years old and have the authority to bind your organization to these Terms. If you do not agree, do not use the Service.
Journey Works AI provides an AI-powered management platform designed for destination marketing organizations (DMOs) and convention & visitors bureaus (CVBs). The Service includes AI content generation, visitor analytics, campaign management, and related tools as described on our website.
Plans: The Service is offered under subscription plans as described on our pricing page. Pricing is subject to change with 30 days' notice.
Billing: Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated herein or required by law.
Free Trials: We may offer free trial periods. At the end of a trial, your account will convert to a paid subscription unless you cancel before the trial ends.
Taxes: You are responsible for all applicable taxes. Stated prices do not include taxes unless otherwise noted.
Ownership: You retain all rights to data and content you upload to the Service ("Your Content"). We do not claim ownership of Your Content.
License: You grant us a limited, non-exclusive license to use Your Content solely to provide the Service. We do not use Your Content to train, improve, or develop any AI models, whether our own or those of any sub-processor, as set forth in our Data Processing Addendum.
Responsibility: You are solely responsible for the accuracy, quality, and legality of Your Content and the means by which you acquired it.
Output Ownership: Content generated by the Service using your inputs ("AI Outputs") is yours to use in accordance with these Terms.
No Guarantees: AI Outputs are generated by machine learning models and may contain errors, inaccuracies, or biases. You are responsible for reviewing and editing AI Outputs before publication or distribution.
Compliance: You are responsible for ensuring that your use of AI Outputs complies with applicable laws, regulations, and industry guidelines, including any requirements for disclosure of AI-generated content.
You agree not to:
The Service, including its design, features, code, AI models, documentation, and branding, is owned by Journey Works AI and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.
The Service may integrate with third-party platforms (e.g., CRMs, analytics tools, social media). Your use of third-party services is governed by their respective terms. We are not responsible for third-party services or their content.
We target a Monthly Uptime Percentage of at least 99.5%, as detailed in our Service Level Agreement. We do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by factors beyond our reasonable control.
By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law, with reasonable notice when practicable.
Effect: Upon termination, your right to use the Service ceases. You may request export of Your Content within 30 days of termination. After 30 days, we may delete Your Content.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOURNEY WORKS AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
You agree to indemnify and hold harmless Journey Works AI from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.
We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.
For questions about these Terms, contact us at:
Journey Works AI
Email: legal@journeyworks.ai